Appointments

CHANGE TO APPOINTMENTS

Further to the initial guidance for Coronavirus (COVID-19) the practice will continue to provide a digital/telephone triage first based system. This is to also ensure we continue to reduce the risk of transmission and maintain a safe environment for all patients and staff associated with the practices.

From Tuesday 12th May, we will be offering eConsult which can be accessed via downloading the NHS APP or by visiting our website and clicking on the banner. This means patients will either complete an eConsult or telephone the practice with a medical problem. If the clinician feels the problem can be dealt with via eConsult/telephone then appropriate treatment will be offered. If the problem you have needs additional face to face assessment an appointment will be offered to you by that clinician and you will be asked to come to the surgery. You can also use eConsult for Administration queries such as reordering your Fit Note or for other enquiries.

If you wish to make a routine appointment for a matter unrelated to Coronavirus

• PLEASE REFRAIN FROM GOING TO YOUR GP PRACTICE TO MAKE AN APPOINTMENT IN PERSON
• DO contact the GP Surgery via eConsult or telephone. The reception teams and clinical assessment team will be asking patients a set of questions prior to making appointments to ensure patients are directed to the appropriate healthcare professional or service.
• FOR FACE-TO-FACE CONSULTATIONS will only be offered if the clinician feels this is necessary for your clinical management. You should contact the practice via eConsult or telephone to obtain advice for your medical problem.
• FOR ONLINE ACCESS TO HEALTH RECORDS AND ONLINE PRESCRIPTION REQUESTS, please download the NHS APP in order to view your record and order repeat medication.

Finally, please ensure your Practice has up to date contact details for you, including mobile telephone numbers and email addresses where available, for clinical staff and reception teams to be able to contact you urgently if needed.