Online Appointments

Whitehall Medical Practice now offers patients the ability to book appointments online via the Patient Access clinical system. Please note that patients are only allowed to book one online appointment at a time. This is to stop any inappropriate use of the service.

To register please click on the link at the bottom of the home page or alternatively, go to

www.patient.emisaccess.co.uk

PLEASE NOTE, THAT ONCE YOU HAVE APPLIED ON-LINE TO REGISTER WITH PATIENT ACCESS, YOU WILL NEED TO BRING A FORM OF ID IN TO THE SURGERY SO WE CAN VERIFY YOUR REQUEST

Before you begin to use online booking (offered through EMIS Access), we would appreciate it if you would read the following guidance regarding the booking of appointments over the Internet.

Missed Appointments:

Please let us know if you will be unable to attend an appointment that you have booked online. Either contact us by telephone (01788 542212) to cancel it or cancel it online. This will allow us to offer the appointment to another patient.

We realise that there are valid reasons for not attending, however we will be monitoring such occurrences on a regular basis. If you miss an appointment more than three times in one year we will remove your facility to book online appointments. You will still be able to book appointments with our receptionists.

Practice Nurse Appointments:

Due to the nature of nurses’ appointments we are currently unable to offer these online.

Doctor Appointments:

Please ensure that you book the appointments appropriately. If you are unsure as to whether it is appropriate for you to see a nurse or a doctor please contact us by telephone. Appointments can normally be booked five weeks in advance

Inappropriate Use:

We will be monitoring the use of this service and we are sure that you will find it most useful. If however, we find that any users are abusing the service, we will revoke your access to the service and you will have to liaise with our reception team for services.

We would consider inappropriate use as: Sending inappropriate or abusive messages, booking appointments and not using them, booking appointments for other family members using your name, consistently booking inappropriate appointments with the doctor.