Whitehall Medical Practice

Morton Gardens, Rugby, CV21 3AQ

It's Wednesday 2:38 PM — We're open

Telephone: 01788 542212

Fax: 01788 575783

Out of Hours: 111

COVID-19 – Update 13 March 2020

Anyone with a “new, continuous” cough or high temperature is now advised to self-isolate for seven days.

Please click here to have a look at the self-isolation guidance.

URGENT MESSAGE RE. COVID-19 (CORONAVIRUS): CHANGE TO APPOINTMENTS & ADVICE

CHANGE TO APPOINTMENTS

Dear Patients of Whitehall Medical Practice

In view of the increased concern with COVID-19 (novel coronavirus) we will be changing our appointment booking systems with immediate effect. This is to ensure we reduce the risk of transmission and maintain a safe environment for all patients and staff associated with the practices.

We are now moving to a telephone first system for those requesting an ‘on the day appointment’. Patients will be assessed by a clinician BY TELEPHONE. If patients need to be seen in the surgery, an appointment will be arranged.

If you wish to make a routine appointment for a matter unrelated to Coronavirus

PLEASE REFRAIN FROM GOING TO YOUR GP PRACTICE TO MAKE AN APPOINTMENT IN PERSON
DO contact the GP Surgery via telephone. The reception teams and clinical assessment team will be asking patients a set of questions prior to making appointments to ensure patients are directed to the appropriate healthcare professional or service.
FOR FACE-TO-FACE CONSULTATIONS, due to the need to answer questions prior to making an appointment, online booking has been suspended for the time being. Patients with pre-booked appointments will be assessed 24 hours prior to their appointment either by telephone or text message questionnaire for COVID-19.
FOR ONLINE ACCESS TO HEALTH RECORDS AND ONLINE PRESCRIPTION REQUESTS, there is no change from previously. Please contact the reception teams for information how to register for online access if you do not already have this.

Finally, please ensure your Practice has up to date contact details for you, including mobile telephone numbers where available, for clinical staff and reception teams to be able to contact you urgently if needed.

We understand that this may cause you some difficulties, and thank you for your understanding during this challenging time.

ADVICE FOR THOSE WHO ARE SUFFERING FROM SYMPTOMS THAT MAY BE CAUSED BY COVID-19

If you have arrived back to the UK from an affected area, kindly follow the specific advice for returning travellers. Public Health England’s information regarding affected areas and health care guidance changes daily and can be viewed at https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public#returning-traveller

For the latest Coronavirus information please visit www.nhs.uk

Due to the current COVID-19 pandemic, we ask that you refrain from ordering medications when they are not due and not to order more than is needed.

We will also not be prescribing any items that are requested ‘Just in case’

Thank you for your cooperation

Welcome to Whitehall Medical Practice

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.