COVID-19 – Update 11th May 2020

Please visit the government website for the latest and accurate information regarding Coronavirus.

Please visit the NHS 111 website for further guidance if you are experiencing symptoms of Coronavirus.

URGENT MESSAGE RE. COVID-19 (CORONAVIRUS): CHANGE TO APPOINTMENTS & ADVICE

CHANGE TO APPOINTMENTS

Dear Patients of Whitehall Medical Practice

Further to the initial guidance for Coronavirus (COVID-19) the practice will continue to provide a digital/telephone triage first based system. This is to also ensure we continue to reduce the risk of transmission and maintain a safe environment for all patients and staff associated with the practices.

From Tuesday 12th May, we will be offering eConsult which can be accessed via downloading the NHS APP or by visiting our website and clicking on the banner. This means patients will either complete an eConsult or telephone the practice with a medical problem. If the clinician feels the problem can be dealt with via eConsult/telephone then appropriate treatment will be offered. If the problem you have needs additional face to face assessment an appointment will be offered to you by that clinician and you will be asked to come to the surgery. You can also use eConsult for Administration queries such as reordering your Fit Note or for other enquiries.

If you wish to make a routine appointment for a matter unrelated to Coronavirus

• PLEASE REFRAIN FROM GOING TO YOUR GP PRACTICE TO MAKE AN APPOINTMENT IN PERSON
• DO contact the GP Surgery via eConsult or telephone. The reception teams and clinical assessment team will be asking patients a set of questions prior to making appointments to ensure patients are directed to the appropriate healthcare professional or service.
• FOR FACE-TO-FACE CONSULTATIONS will only be offered if the clinician feels this is necessary for your clinical management. You should contact the practice via eConsult or telephone to obtain advice for your medical problem.
• FOR ONLINE ACCESS TO HEALTH RECORDS AND ONLINE PRESCRIPTION REQUESTS, please download the NHS APP in order to view your record and order repeat medication.

Finally, please ensure your Practice has up to date contact details for you, including mobile telephone numbers and email addresses where available, for clinical staff and reception teams to be able to contact you urgently if needed.

We understand that this may cause you some difficulties, and thank you for your understanding during this challenging time.

Due to the current COVID-19 pandemic, we ask that you refrain from ordering medications when they are not due and not to order more than is needed.

We will also not be prescribing any items that are requested ‘Just in case’

Thank you for your cooperation 

Welcome to Whitehall Medical Practice

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

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