Whitehall Medical Practice

Morton Gardens, Rugby, CV21 3AQ

NHS

Telephone: 01788 542212

Fax: 01788 575783

Out of Hours: 111

Can’t get an appointment?

Why Can’t I Get an Appointment? 

We appreciate that it can be frustrating at times when you call for an appointment only to be told that the doctor you would like to see is already full, or there are no appointments available. The average number of times a patient attends their GP on average has increased from three times a year to eight times per year.  This rise has occurred over ten years and is driven by a several factors. We are always looking at ways to improve the service that we offer and we welcome any feedback that you provide.

DNA Appointments

One of the major problems that we encounter as a practice is DNA appointments (Did not attend). Below is a breakdown of missed appointments at the practice.

Appointments

Not Attended

Day of Highest

Non-attendance

Age Group of Highest Non-attendance Total Mins Total Hrs
June 2018 215 Friday 16-45 years 2150 36
July 2018 255 Tuesday 16-45 years 2550 42.5
August 2018 205 Thursday 16-45 years 2050 34

In March alone, we had 2090 minutes of GP appointments where patients failed to attend without notifying the practice.

For the majority of patients, this doesn’t happen, but unfortunately it has an obvious knock-on-effect for everyone trying to see their physician of choice, as many of these missed appointments will then be re-booked for a later date.

We have a zero tolerance policy for serial non-attenders. After 3 missed appointment letters, we have the authority to remove permanently you as a patient from this surgery.

How you can help

  • Please ensure that if you cannot attend your appointment to inform us as soon as possible so we can make this slot available to someone else. You may also email rwmp@nhs.net
  • If you have been advised by a consultant or specialist that you need to be referred to another department at the hospital then they may tell you to come back to your GP. In many cases, you may not need an appointment as with the relevant paperwork your doctor can simply refer you off. When calling check with the receptionist who will be able to check with a secretary or GP if you will need to be seen.
  • Many people call to request sick notes but are unaware of the rules surrounding this. For the first 7 days of your illness you are able to self certify, meaning that you can request a form from your employer to fill in. You do not need a sick note from your GP for these first 7 days. This link from the government website will provide further information: https://www.gov.uk/taking-sick-leave
  • Be patient. We understand that patients are frustrated but our receptionists are here to offer what available appointments we have. If you call on the day for an urgent appointment, whilst we will look for a convenient appointment, it may be necessary for you to come during work or school hours.

What we are doing to help

  • More appointments. We are employing more Nurse Practitioners to enhance our service and meet demand. Our Nurse Practitioners are trained to diagnose, treat and prescribe for acute and minor illness.
  • We now offer numerous online services, such as making appointments and ordering repeat prescriptions. Please click here to register for online services.

Patient Participation Group

Friends & Family Test

  • We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    08:30 - 18:00 Extended Hours 18:30 - 22:00
  • Tuesday
    08:30 - 18:00 (Telephone Lines Closed 1pm - 2pm)
  • Wednesday
    08:30 - 18:00 (Telephone Lines Closed 1pm - 2pm)
  • Thursday
    08:30 - 18:00 (Telephone Lines Closed 1pm - 2pm)
  • Friday
    08:30 - 18:00 (Telephone Lines Closed 1pm - 2pm)
  • Saturday
    CLOSED
  • Sunday
    CLOSED